You have made significant investments in IT assets to execute your business goals and derive appropriate returns. As the business landscape changes continuously with the emergence of newer and more efficient technologies, your IT assets need to keep up with these changes. You need a partner that can help you not only to keep up with the rapidly changing environment but also to future proof your investments.
At the core of NumbersOnly's Application Management service offering is a proven approach for rapidly assuming responsibility for client operations and providing on-going performance-based application support that is focused on quality, process, accountability and results. Each engagement is governed by a service contract that is the combination of a Statement of Work, which defines the scope of the service, and a Service Level Agreement, which defines the objective measure of NumbersOnly's service performance commitments.
With NumbersOnly, you have access to the best global talent at your finger tips.
- Application Specific Help Desk: This service includes operation of an application specific help desk dedicated to supporting end users and IT needs during the core business hours of the client.
- Application Support: This service may include 24x7x365 production support, depending upon client requirements.
- Application Maintenance: This service includes major and minor enhancements and routine maintenance, including backlog management, root cause analysis, and corrective, adaptive or perfective maintenance, as appropriate.